Frequently Asked Questions


What should I do after placing an order?

Please contact our live-support after ordering and we will promptly deliver your Runescape Gold.


What payment methods do you accept for Runescape Gold?

We accept Paypal as an instant checkout, as well as Playerauctions, Bitcoins, Greendot MoneyPak or Bank Wire for bulk orders.

If you are buying Runescape 2007 or Runescape 3, Runescape EOC Gold with PayPal, please just place an order through the website and select the Paypal option at the end.

If you are ordering Runescape gold with MoneyPak, Playerauctions, MoneyGram, Bitcoins, or Bank wire, please notify the live chat team in the bottom right hand corner for further instruction. We will process your Runescape Gold order manually there!


How do I know you guys are safe?

We've been in the Runescape RWT business for over 2 and a half years. We have served thousands of customers over this time, with our roots beginning on forums such as Powerbot and Sythe. We have since grown to become one of the top RS gold selling sites.


How can I sell gold to ArcusGold?

There are a number of ways to go about selling. Preferably you should send us a message on Live Chat (found in the bottom right corner of the screen) and we will make you an offer for your RS Gold, collect your gold in game and then pay you directly to your PayPal account. For bulk gold ($100+) please request for alternate payment methods if you cannot accept PayPal.


Will I need to provide ID?

It depends on a number of factors, however, generally you should be prepared to provide a scanned copy of a government issued ID (state ID, passport, drivers license) when placing an order for RS Gold incase we ask for it. Most major gold websites request this to prevent identity theft and chargeback fraud and you are assured privacy with your information. If you are unwilling to provide ID upon request after you have placed an order, your payment will be refunded.


What are my chances of being banned?

ArcusGold can proudly say that we have not had any of our customers banned for purchasing Runescape Gold for personal use. However, RWT is against Runescape's Code of Conduct, and as such we do not take responsibility for bans taken place after a trade. Generally, buying RS Gold is very safe - like we've mentioned - out of the thousands of customers we've served since 2011, none have been permanently banned as a result of buying gold from us.


What is your Refund Policy?

If WE are unable to deliver your order in a time frame we consider to be reasonable (in most cases, a maximum of 24 hours), we will offer you a full refund. An order may be modified at any time before delivery between products, however once an order has been successfully delivered, there are no refunds. We do, however, buy rs gold, incase you choose you would like to sell your gold back to us at anytime in the future.


Where can I find any job opportunities, are you guys hiring?

We generally do not publicize any employment opportunities at ArcusGold. Please refrain from asking us on live-chat if we are currently hiring - we will publicize and standardize our recruitment process should we decide to hire outside of our current scope in the future.